FREQUENTLY ASKED QUESTIONs
Warranty

I'm looking to claim warranty. What do I need to do?

You'll need to fill out a service form first. Once you've filled it out, send it to ect_sales@outlook.com or fax to (03) 8390 6366.

For Sanitary ware: Download form
For Appliances: Download form

What is the warranty on your products?

This depends on the product. Each product page contains warranty information as a downloadable PDF.

Products & Sales

As an individual, can I buy directly from you?

Unfortunately not, we operate as a wholesaler which means we distribute our products to retailers. We sell directly to well known retailers such as Mitre 10, Reece, Hardings Hardware, Burdens, Bentons, etc. Give us a call on (03) 8390 6300 to find out where your nearest retailer is.

Do you have a catalogue?

Yes, click here to view our current catalogue.

How long does delivery take?

If you are in Melbourne, we have set days of the week where we dedicate the day to a particular area of Melbourne. Your order will be delivered within 2 working days unless otherwise stated.

If you are based in regional Victoria or interstate, your order will be dropped off at your chosen depot within 2 working days.

If you'd like more details, give us a call on (03) 8390 6300.

How can I check if you have an item in stock?

We currently don't show our inventory online.
To check stock, send us an email at ect_sales@outlook.com and we'll get back to you as soon as possible.
If the enquiry is urgent, give us a call on (03) 8390 6300.