FREQUENTLY ASKED QUESTIONs
Warranty

I'm looking to claim warranty. What do I need to do?

You'll need to fill out a service form first. Once you've filled it out, send it to ect_sales@outlook.com or fax to (03) 8390 6366.

For Sanitary ware: Download form
For Appliances: Download form

What is the warranty on your products?

This depends on the product. Each product page contains warranty information as a downloadable PDF.

Products & Sales

As an individual, can I buy directly from you?

Unfortunately not, we operate as a wholesaler which means we distribute our products to retailers. We sell directly to well known retailers such as Mitre 10, Reece, Hardings Hardware, Burdens, Bentons, etc. Give us a call on (03) 8390 6300 to find out where your nearest retailer is.

How long does delivery take?

If you are in Melbourne, we have set days of the week where we dedicate the day to a particular area of Melbourne. Your order will be delivered within 2 working days unless otherwise stated.

If you are based in regional Victoria or interstate, your order will be dropped off at your chosen depot within 2 working days.

If you'd like more details, give us a call on (03) 8390 6300.

How can I check if you have an item in stock?

We currently don't show our inventory online.
To check stock, send us an email at ect_sales@outlook.com and we'll get back to you as soon as possible.
If the enquiry is urgent, give us a call on (03) 8390 6300.