Frequently Asked Questions



As an individual, can I buy directly from you?

Unfortunately not, we operate as a wholesaler which means we distribute our products to retailers. We sell directly to well known retailers such as Mitre 10, Reece, Hardings Hardware, Burdens, Bentons, etc. Give us a call on (03) 8390 6300 to find out where your nearest retailer is.

Do you have a catalogue?

2024 Catalogue
Care and commercial catalogue

How can I check if you have an item in stock?

We currently don't show our inventory online. To check stock, send us an email at and we'll get back to you as soon as possible. If the enquiry is urgent, give us a call on (03) 8390 6300.

How long does delivery take?

If you are in Melbourne, we have set days of the week where we dedicate the day to a particular area of Melbourne. Your order will be delivered within 2 working days unless otherwise stated.If you are based in regional Victoria or interstate, your order will be dropped off at your chosen depot within 2 working days. If you'd like more details, give us a call on (03) 8390 6300.

Do ect products adhere to WELS standards?


What is the warranty period for ect products?

This depends on the product. You can find out more information for each product. Our warranty periods range from 5 to 10 years.

Do you have installation guides available?

Yes, you can find the installation guide for each product on our website. If not available, please reach out to us.

Do you have installation guides available?

Phoenix Tapware has been manufacturing and supplying the Australian market with Bathroom and Kitchen products for more than two decades. Our products are sold throughout Australia and are available through leading bathroom retailers. We have a diverse collection of mixers, three piece tap sets, showers and accessories to suit various design and budget requirements. Our products are covered by a comprehensive warranty, so you can have full confidence and peace of mind when purchasing a Phoenix product.
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